Fusehill Medical Practice
Fusehill Medical Centre, Fusehill Street, Carlisle, Cumbria, CA1 2HE 206 reviewsReviews
I've always had good care and help from this practice and many years ago when my son died tragically, the care was unbelievable which I shall always be grateful for.
Apps sometimes a problem.
There took time to help me. She was really helpful.
The receptionists were very helpful and made me feel welcome.
Improvements:
Change the music in reception to something calmer, uplifting and more pleasant. The music today was awful two members of reception staff on duty to cut down.
Queuing time, an acknowledgement that we had to queue such as:- sorry to keep you waiting.
The healthcare assistant I saw today was lovely.
However, when I made the appt the doctor had said I could ask to see the nurse, but the reception staff made me feel I couldn't do this - I felt I had to justify why I could have what the GP had said.
For the first time in over five years I was able to make an actual appointment prior to the day of the appointment! Shocking! The reception staff was nice, my appointment was on time and the doctor listened! Something is working, folks. Thank you for listening to us! Finally - we matter.
Thank you so much for taking the time to make this comment. We are going through a difficult transition from one clinical system to another and we are all struggling to learn the new system. In the longer term, once we have all the changes, we hope to offer patients the facility to book some advance appointments online. When we are ready to switch this on, anyone interested will be need to sign up for this. We will advertise this service at the practice an on the website.
Resources
Short link to review Fusehill Medical Practice: http://iwgc.net/ejeay